Returns & Exchanges

You have 7 days from the day your order arrives to return or exchange it, as long as the piece is unused and comes back in its original packaging.

Personalised pieces — anything carrying a name, a monogram or an uploaded image — cannot be returned or exchanged unless there is a fault, because they were made for one person and cannot be sold to anyone else.

Any unpersonalised sleeve, cover or charm that is unused, unmarked and still in the packaging it arrived in, within 7 days of delivery.

Personalised pieces, unless the fault is ours.

Pieces that have been used, marked, scratched or altered.

Anything returned more than 7 days after it was delivered.

If you would like a different size or colour, tell us within 7 days of delivery and we will exchange it subject to stock. If the piece you want costs more, we will send you the difference to pay; if it costs less, we refund the difference.

That one is entirely on us. Send us a photograph within 7 days and we will collect the piece at our cost and either replace it or refund you in full — including any personalisation fee.

Leather is a natural material, so small differences in grain and shade between pieces are normal and are not a fault.

Message us on WhatsApp or email info@mintuae.com with your order number and, if something is wrong with the piece, a photograph. We reply within two working days and arrange the collection for you.

If the return is because you changed your mind, the cost of sending the piece back is yours. If the piece is faulty, damaged in transit, or not what you ordered, we cover it.

Refunds go back to the card or account you paid with, once we have received the piece and checked it. Your bank usually shows the money within 7 to 14 working days after we release it.

Delivery is free across the UAE, so there is no delivery charge to refund.